Georgia Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to assist customers with their inquiries and insurance needs.

Key Responsibilities

• Support customer inquiries regarding coverage, rates, billing issues, and policy reviews while offering additional products
• Share expertise on products and services to ensure appropriate insurance coverage through benefits selling
• Assist customers recently in accidents by demonstrating empathy and setting up new claim reports while offering additional products

Required Qualifications

• A minimum of two years relevant work experience, or a minimum of two years post-secondary education
• Property & Casualty license required for sales roles; opportunity to gain it during training
• Ability to multitask and navigate through multiple computer systems
• Experience in customer service preferred
• Must have a designated workspace free from noise and distractions for remote work