Georgia Licensed Claims Specialist

Job Summary

A company is looking for a Claims Customer Experience Specialist to provide exceptional service during the insurance claims process.

Key Responsibilities

• Serve as the primary point of contact for customers, providing professional assistance throughout the claims process
• Anticipate customer needs and manage the claims process to resolution
• Accurately record and update customer information and claim details in internal systems

Required Qualifications

• High school diploma or equivalent; bachelor's degree or relevant insurance certifications are a plus
• Previous experience in customer service or a call center environment within the insurance industry
• Strong knowledge of multi-line insurance claims processes and terminology
• Must be able to obtain designated home state claim adjuster license within 60 days
• Proficiency in using customer relationship management (CRM) systems