Georgia Licensed Customer Service Advisor

Job Summary

Working remotely as a full-time Georgia Licensed Customer Service Advisor, the candidate will manage health insurance inquiries from customers and providers via phone and email, ensuring accurate information is provided while navigating multiple computer systems.

Key responsibilities

• Research and resolve questions regarding benefits, eligibility, and payments
• Document each customer interaction clearly in the tracking system
• Provide timely and accurate solutions through inbound and outbound communications

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant field
• Ability to pass a pre-employment background check and drug screen
• Basic computer skills, including proficiency in Microsoft Office
• Typing speed of 30+ words per minute