Georgia Licensed Customer Service Rep

Job Summary

A company is looking for a Healthcare Customer Service Representative (GA) to provide exceptional customer service in a remote setting.

Key Responsibilities

• Handle inbound and outbound calls to resolve billing and insurance inquiries
• Assist customers with payment options and facilitate payment processing
• Maintain accurate account documentation and adhere to company policies

Required Qualifications, Training, and Education

• High School Diploma or equivalent (GED) required
• Prior work experience in a call center and healthcare customer service setting preferred
• Familiarity with medical billing and coding preferred
• Experience with healthcare applications such as Artiva, Cerner Soarian, or EPIC is a plus
• Ability to manage sensitive personal information and maintain confidentiality