Georgia Licensed Customer Support Agent

Job Summary

To support a growing fintech startup, the full-time Georgia Licensed Customer Support Agent will assist existing customers with insurance policy changes, process service requests, and answer inquiries while working remotely.

Key responsibilities

• Respond to inbound calls from existing customers regarding their insurance policies
• Process service requests such as adding/removing vehicles and drivers, and sending policy documents
• Work to retain policyholders by providing solutions to customers at risk of cancellation

Required qualifications

• Must possess a Georgia Customer Support Agent license or be willing to obtain one within 60 days of starting
• 2+ years of experience in a call center environment
• Ability to multitask and manage multiple competing priorities
• Passion for helping others and providing excellent customer service