Georgia Licensed Healthcare Customer Service

Job Summary

To support a growing remote team, the Healthcare Customer Service Representative will provide excellent customer service and patient support, verify patient information, and assist with prescription benefits while working full-time hours from home.

Key responsibilities

• Provide excellent customer service and support to patients regarding their prescription benefits
• Verify patient information and gather medical billing details during inbound and outbound calls
• Operate in compliance with Federal Health Care Program guidelines

Required qualifications

• Minimum of 1 year of recent call center experience
• Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
• High school diploma or equivalent
• Ability to work in a private, quiet, and distraction-free workspace
• High-speed internet with a wired connection is mandatory