Georgia Licensed Healthcare Customer Service

Job Summary

Delivering exceptional customer experiences, the remote Healthcare Customer Service Representative will manage patient inquiries regarding billing and insurance, resolve complex issues, and recommend payment options while working independently to meet performance metrics.

Key responsibilities:

• Handle inbound and outbound calls from patients and insurance companies to resolve billing and insurance inquiries
• Provide detailed answers to complex questions regarding deductibles, co-pays, and claim disputes
• Document account information accurately and recommend payment options in line with client guidelines

Required qualifications:

• High School Diploma or equivalent (GED) required
• Prior experience in a call center and healthcare customer service setting preferred
• Familiarity with medical billing and coding, and applications like Artiva and Cerner Soarian preferred
• Ability to navigate multiple computer applications and databases simultaneously
• Demonstrated professional judgment and understanding of sensitive personal information (SPI) and Protected Health Information (PHI)