Georgia Licensed Insurance Representative

Job Summary

Providing exceptional customer support, the full-time Georgia Licensed Insurance Representative will manage high call volumes, address inquiries and complaints, process insurance endorsements, and ensure customer satisfaction in a remote environment.

Key responsibilities

• Respond to customer inquiries and complaints promptly while utilizing various software applications to resolve issues
• Process insurance endorsements and payments, ensuring accuracy and compliance with company policies
• Provide product information and support, aiming for one-call resolution and maintaining performance metrics

Required qualifications

• High school diploma or equivalent; proficiency in reading, writing, and math skills
• Minimum one year of call center experience or two years in customer service
• Bilingual in English and Spanish preferred
• Ability to learn and navigate customer service software applications effectively
• Must secure and maintain a Property and Casualty Insurance License in Georgia