Georgia Licensed Patient Account Representative

Job Summary

A company is looking for a Patient Contact Center Representative II responsible for managing patient billing inquiries and collections.

Key Responsibilities

• Handle high volumes of inbound and outbound patient billing calls, addressing inquiries and complaints
• Explain insurance responsibilities and assist patients in understanding the medical billing process
• Document all interactions accurately and escalate issues to leadership when necessary

Required Qualifications

• GA HMFA Certified Patient Account Representative (CPAR) Certification
• High School Diploma or GED
• Minimum of three years of medical billing or collection experience
• Solid knowledge of Revenue Cycle functions, including registration and insurance billing
• Proficiency in personal computer usage and relevant software applications