Georgia Licensed Patient Contact Representative

Job Summary

A company is looking for a Patient Contact Center Representative.

Key Responsibilities

• Handle incoming and outgoing patient calls regarding billing inquiries and collection activities
• Perform collection activities on outstanding patient balances and offer payment arrangements
• Research patient complaints and inquiries, documenting actions taken and keeping patients informed

Required Qualifications

• High School Diploma or GED
• Minimum of one year of experience in collections, customer service, or business office
• Proficiency in using personal computers and relevant software
• Knowledge of Revenue Cycle functions, including insurance billing and collections
• Ability to work independently within established guidelines