Georgia Licensed Quality Specialist

Job Summary

To support patient care initiatives, the full-time Georgia Licensed Quality Specialist will perform outbound patient calls regarding clinical programs and medication adherence while collaborating with quality, population health, and pharmacy teams in a remote environment.

Key responsibilities

• Conduct outbound calls to patients to ensure timely medication refills and adherence to treatment plans
• Document patient care activities accurately in electronic records and assist with medication reconciliation
• Coordinate with healthcare teams to facilitate referrals and improve patient health outcomes

Required qualifications

• High school diploma or GED equivalent required
• Certified Medical Assistant, Certified Pharmacy Technician, or equivalent healthcare experience required
• 1+ years of experience in a healthcare setting preferred
• Prior experience using an Electronic Health Record (EHR) preferred
• Bilingual English/Spanish preferred