Georgia P&C Licensed Customer Service Agent

Job Summary

Joining a dynamic fintech startup, the full-time Georgia P&C Licensed Customer Service Agent will work remotely to assist customers with changes to their insurance policies, process service requests, and address inquiries regarding coverage and benefits.

Key responsibilities

• Respond to inbound calls from existing customers regarding their insurance policies
• Process service requests such as adding/removing vehicles and drivers, and sending policy documents
• Work to retain policyholders by providing solutions to customers at risk of cancellation

Required qualifications

• 2+ years of experience in a call center environment
• Ability to multitask and manage competing priorities
• Passion for helping others
• Willingness to obtain a Georgia P&C license within 60 days of starting
• Flexible availability for a 5-day, 8-hour schedule or a 4-day, 10-hour workweek