Georgia P&C Licensed Customer Support Agent

Job Summary

Joining a dynamic fintech startup, the full-time Georgia P&C Licensed Customer Support Agent will assist customers in managing their insurance policies, process service requests, and provide support remotely, ensuring a positive experience for policyholders.

Key responsibilities

• Respond to inbound calls from existing customers regarding their insurance policies
• Process service requests such as adding/removing vehicles and drivers, and sending policy documents
• Assist customers with inquiries about coverages and policy benefits, actively working to retain policyholders

Required qualifications

• Georgia P&C license (or willingness to obtain within 60 days of starting)
• Minimum of 2 years of experience in a call center environment
• Ability to multitask and manage competing priorities effectively
• Passion for helping others and providing excellent customer service
• Flexibility to work a 5-day, 8-hour schedule or a 4-day, 10-hour workweek