Georgia P&C Licensed Customer Support Agent

Job Summary

To support a growing customer base, the full-time Georgia P&C Licensed Customer Support Agent will assist existing clients with insurance policy changes, answer inquiries, and process service requests while working remotely.

Key responsibilities

• Respond to inbound calls from existing customers regarding their insurance policies
• Process service requests such as adding/removing vehicles and drivers, and sending policy documents
• Work to retain policyholders by providing solutions for customers at risk of cancellation

Required qualifications

• Must possess a Georgia P&C license (or be willing to obtain within 60 days of starting)
• 2+ years of experience in a call center environment
• Ability to multitask and manage multiple competing priorities
• Passion for helping others and providing excellent customer service
• Willingness to participate in ongoing training and mentorship