Geospatial Technical Support Analyst

Job Summary

A company is looking for a GIS Technical Support Specialist who will serve as the primary contact for clients regarding software and hardware-related issues.

Key Responsibilities

• Serve as the primary point of contact for all software and hardware-related issues from clients
• Utilize Cityworks-specific resources to troubleshoot, diagnose, and resolve client issues
• Collaborate with clients to analyze their Cityworks setup and provide tailored recommendations for system optimization

Required Qualifications

• Bachelor's degree in GIS, geography, or a related field, or equivalent experience
• Hands-on experience with GIS, CAD, EAM, CRM, or Cityworks software
• Knowledge of municipal or utility districts and community development processes is preferred
• Familiarity with leading database systems such as Oracle or SQL Server
• Ability to work independently while managing multiple tasks