Geriatric Care Team Lead

Job Summary

Leading a remote team, the full-time Contact Center Team Lead will manage the Geriatric Care Management team, ensuring high-quality telephonic support for older adults and their caregivers while overseeing performance metrics and team development.

Key responsibilities

• Supervise telephonic scheduling and ensure team compliance with performance goals and company policies
• Provide coaching and ongoing training to team members to maintain best practices in geriatric care
• Monitor team performance through KPIs and collaborate with management to optimize outcomes

Required qualifications

• Minimum of 3 years of experience in a telephonic care management team
• Demonstrated expertise in geriatric care and familiarity with the needs of older adults
• Proven ability to lead remote teams with strong organizational and communication skills
• Experience using proprietary technology platforms for team workflow management
• Strong passion for improving the quality of life for older adults