German Customer Support Specialist

Job Summary

A company is looking for a German - Fixed Term Customer Support Specialist II.

Key Responsibilities

• Provide exceptional customer support via email and live chat in English and German
• Handle various customer inquiries, including order, product questions, and basic technical troubleshooting
• Meet customer service KPIs and collaborate with teams to improve customer experience

Required Qualifications

• 1+ years of experience in a customer service role
• Excellent written and verbal skills in English and German
• Experience in consumer goods, toys, or electronics industries is a plus
• Familiarity with Zendesk or similar platforms is advantageous
• Organized and capable of managing time effectively across different time zones