German Customer Support Specialist

Job Summary

German Customer Support Specialist, a temporary position requiring email and chat support in German and English, focusing on providing exceptional customer experiences and handling inquiries with a flexible work schedule.

Key Responsibilities

• Provide customer support via email and live chat in both German and English
• Handle various customer inquiries, including order and product questions and basic technical troubleshooting
• Meet customer service KPIs and collaborate with teams to improve customer experience

Required Qualifications

• 1+ years of experience in a customer service role
• Proficiency in English and German, both written and verbal
• Experience in consumer goods, toys, or electronics industries is a plus
• Familiarity with Zendesk or similar customer service platforms is advantageous
• Ability to manage time effectively across different time zones