German Customer Support Specialist
Job Summary
Providing exceptional customer support in both German and English, the temporary Customer Support Specialist will manage email and chat inquiries, troubleshoot basic technical issues, and meet service KPIs while working remotely in Romania for a contract duration of 5 months.
Key responsibilities
- Delivering outstanding customer experiences through email and live chat support
- Handling various customer inquiries, including order questions and technical troubleshooting
- Collaborating with cross-functional teams to address complex customer issues and share insights
Required qualifications
- 1+ years of experience in a customer service role
- Fluent in both English and German, with strong written and verbal communication skills
- Experience in the consumer goods, toys, or electronics industries is a plus
- Familiarity with Zendesk or similar customer support software is advantageous
- Strong organizational skills and the ability to manage time effectively across different time zones
Complete Job Description
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