German Speaker Technical Support Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 15, 2023

This job expires in: 23 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a German Speaker Technical Support Analyst.

Key Responsibilities:

Deliver world-class customer service to resolve customer concerns and retain customers
Build successful long-term relationships with external clients to ensure customer loyalty
Partner with technical support engineers to resolve issues reported by customers

Required Qualifications, Training, and Education:

Native, bi-lingual or business proficiency in German
1+ years technical support or IT client interfacing experience
Computer Science, Information Systems or Information Technology qualification
Basic understanding of Internet principles, terminology and functionality
Basic understanding of networking protocols and devices, web servers and VPN

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