German Technical Support Specialist

Job Summary

A company is looking for a German Technical Support Specialist II to assist users with sensory equipment for hearing, balance, and newborn care.

Key Responsibilities

• Take ownership of support cases from initiation to resolution
• Troubleshoot hardware, software, and connectivity issues through various communication methods
• Document all interactions and solutions in Salesforce while maintaining quality standards

Required Qualifications

• C1/C2 German proficiency (CEFR or equivalent)
• At least 2 years of experience in technical support or customer support
• Solid understanding of Windows and basic networking
• Experience documenting cases in a CRM like Salesforce
• Calm and patient demeanor when interacting with users