GLAAS Tier 2 Analyst

Job Summary

A company is looking for a GLAAS Tier 2 Analyst.

Key Responsibilities:

• Deliver Tier 2 service desk support, including user management and issue resolution
• Perform system administration tasks and troubleshoot technical problems across GLAAS and its interfaces
• Maintain accurate documentation and knowledge resources for internal and external stakeholders

Required Qualifications:

• Hands-on experience with the USAID Global Acquisition and Assistance System (GLAAS)
• Strong technical problem-solving skills and ability to manage complex issues under time constraints
• Familiarity with system administration tasks and enterprise application support
• Detail-oriented approach to documentation and compliance requirements
• Ability to work collaboratively in a fast-paced, mission-driven environment