Global Account Manager

Job Summary

A company is looking for a Global Account Manager to develop and manage strategic relationships with key clients.

Key Responsibilities

• Develop and execute a plan to identify and build upsell and cross-sell opportunities across product offerings
• Serve as the primary contact for client inquiries and lead regular business reviews to identify growth opportunities
• Manage key account metrics and drive renewals while ensuring high customer satisfaction through operational excellence

Required Qualifications

• Minimum of 3+ years managing complex B2B and/or B2C SaaS accounts
• Proven track record of achieving retention and expansion goals in a subscription-based model
• Experience managing global accounts and navigating cultural differences
• Strong strategic and data-driven mindset, with experience in CRM tools like Salesforce or Gainsight
• Comprehensive understanding of SaaS metrics and customer lifecycle management