Global Account Manager

Job Summary

Owning a portfolio of global enterprise accounts, the full-time Global Account Manager will drive adoption and customer success, proactively build executive relationships, and lead commercial negotiations for renewals and upsells in a remote environment.

Key responsibilities

• Manage net revenue retention (NRR) and expansion targets for a portfolio of global enterprise accounts
• Develop and execute account plans that align customer business objectives with platform capabilities, identifying expansion opportunities
• Lead commercial negotiations for renewals and upsells, collaborating with internal teams as needed

Required qualifications

• 6-8 years of relevant work experience, with a proven track record in managing and growing global enterprise accounts
• Experience engaging with complex, multi-stakeholder relationships at Fortune 500 or G2K companies
• Background in cloud, infrastructure, platform, or developer tooling with the ability to communicate effectively with technical teams
• Strong commercial acumen and experience with value-based selling frameworks and MEDDPICC qualification
• Excellent program management and organizational skills, with a customer-first mindset balanced with business instincts