Global Account Manager

Job Summary

To support the growth of our data center solutions, the full-time Global Hyperscale Account Manager will cultivate long-term relationships with major hyperscale clients, oversee project implementations, and ensure rapid issue resolution while working remotely.

Key responsibilities

• Build long-term trust with key decision-makers and manage contract renewals and commercial negotiations
• Oversee the delivery of data center products and services, managing project scopes, schedules, and resource alignment
• Serve as the primary customer focal point for resolving complex service or billing escalations

Required qualifications

• 5+ years of experience in account management, project management, customer support, or data center/IT service delivery
• Strong knowledge of data center infrastructure, including power, cooling, networking, and cloud services
• Proven ability to lead multi-phase project implementations and negotiate commercial agreements
• Bachelor's degree preferred
• Experience with CRM systems and platforms like ServiceNow