Global Adoption Team Manager

Job Summary

A company is looking for a Global Adoption Team Manager.

Key Responsibilities

• Lead and develop a global team of Customer Adoption Specialists
• Define and execute adoption strategies for key accounts, ensuring alignment with commercial objectives
• Develop frameworks to measure customer value realization and track adoption metrics

Required Qualifications

• 10+ years of experience in Customer Success, Customer Adoption, or Enterprise Account Management within SaaS or technology environments
• 5+ years of experience leading global or distributed teams
• Demonstrated success in driving measurable product adoption and customer value realization
• Experience coaching and developing team members across varying levels of performance
• Strong executive presence with effective communication skills at senior leadership levels