Global AI Specialist

Job Summary

A company is looking for a Global AI Specialist to enhance customer experience through AI solutions.

Key Responsibilities

• Support CX AI architecture and contribute to technical blueprints for agentic AI and virtual assistants
• Drive customer journey personalization by analyzing behavior for hyper-personalized experiences
• Collaborate with cross-functional teams to align AI technologies with customer experience strategies

Required Qualifications

• 4+ years of experience in AI/ML architectures, CX Solutions Engineering, or related roles
• Deep knowledge of CX platforms, AI/ML, cloud services, and prompt engineering
• Proven ability to deliver engaging presentations and workshops to diverse audiences
• Experience influencing cross-functional stakeholders and leading initiatives without direct authority