Global Care Consultant
Job Summary
Supporting traveling members in need, the full-time Global Care Consultant will coordinate medical and travel assistance services remotely, manage cases from intake to resolution, and provide exceptional customer support in a 24/7 call center environment.
Key responsibilities:
- Serve as a member of the 24/7 Emergency Response and Assistance Center team, answering a high volume of calls
- Coordinate medical assistance services for travelers experiencing emergencies, managing cases efficiently and cost-effectively
- Act as the primary point of contact for members and service providers, ensuring prompt and professional service
Required qualifications:
- High School Diploma / GED or 3+ years of equivalent work experience in an office setting
- 2+ years of customer experience in a role requiring professional communication
- Experience with Microsoft Office Suite and Outlook
- Ability to work variable hours, including weekends and holidays, in a 24/7 department
- Must be 18 years of age or older
Complete Job Description
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