Global Complaint QA Specialist

Job Summary

A company is looking for a Global Complaint QA Specialist.

Key Responsibilities

• Coordinate complaint follow-ups with vigilance and global contact center partners
• Perform weekly complaint/event data reconciliation activities
• Submit medical device near-incident reports to health authorities

Required Qualifications

• Bachelor's degree from an accredited institution (Science, Bio-medical preferred)
• 5+ years of experience with complaint handling processes preferred
• Ability to complete daily/monthly tasks for timely delivery of outputs
• Ability to follow SOPs, WIs, or decision trees
• Ability to balance multiple priorities to meet complaint handling system requirements