Global Complaint QA Specialist

Job Summary

Working remotely on a contract basis, the Global Complaint QA Specialist will coordinate complaint follow-ups, perform data reconciliation activities, and ensure compliance with regulatory timelines for medical device reporting.

Key responsibilities

• Coordinate complaint follow-ups with vigilance and global contact center partners
• Perform weekly complaint/event data reconciliation to mitigate risks of reportable events
• Submit medical device near-incident reports to health authorities in accordance with regulatory timelines

Required qualifications

• Bachelor's degree from an accredited institution, preferably in Science or Bio-medical
• 5+ years of experience with complaint handling processes preferred
• Ability to complete daily/monthly tasks to ensure timely delivery of outputs
• Experience following SOPs, WIs, or decision trees
• Proven ability to balance multiple priorities to meet complaint handling system requirements