Global Customer Care Director

Job Summary

A company is looking for a Director, Global Customer Care.

Key Responsibilities

• Lead and enhance global customer engagement and care processes
• Define and implement standardized customer care processes and service delivery models
• Drive continuous improvement initiatives to optimize customer experience and service quality

Required Qualifications

• 10+ years of experience in Customer Service, Customer Experience, or Customer Operations, preferably in semiconductor or technology manufacturing
• Expertise in global Customer Care operations and process optimization
• Proven experience in leading customer service teams and managing outsourced providers
• Bachelor's degree in Business Administration, Customer Experience, or related field
• Proficiency with CRM and customer service platforms