Global Customer Reference Manager

Job Summary

Owning the global customer reference program in a full-time remote capacity, the Global Customer Reference Manager will manage customer advocacy, develop scalable reference processes, and collaborate with cross-functional teams to support sales initiatives and enhance customer engagement.

Key responsibilities:

• Build and own the sales reference program, including managing peer reference requests and developing a multi-persona reference program
• Partner with the Voice of Customer Manager to identify and engage customers for storytelling and advocacy
• Utilize AI tools to streamline operations, track program impact, and foster long-term relationships with customer advocates

Required qualifications:

• Six or more years in customer marketing, advocacy, or a related field within a B2B technology company
• Experience partnering with enterprise Sales teams and managing reference requests under pressure
• Fluency in Salesforce and experience with customer success platforms
• Strong written communication skills for drafting executive-ready customer quotes
• Bachelor's degree or equivalent experience