Global Customer Service Manager

Job Summary

Leading a global customer service team, the full-time Global Customer Service Manager will focus on delivering exceptional service, driving operational consistency, and supporting commercial priorities across international markets while collaborating with cross-functional teams.

Key responsibilities

• Lead and develop a global customer service team supporting international markets and customers
• Drive KPI performance across OTIF, order accuracy, backlog management, response times, and escalations
• Identify process improvement opportunities across order flow, logistics coordination, and system execution to enhance efficiency and responsiveness

Required qualifications

• Bachelor's degree
• 5+ years of management experience within supply chain, customer service, or operations environments
• 5+ years of global supply chain or international market experience
• Strong analytical, communication, and cross-functional leadership skills