Global Customer Support Director

Job Summary

A company is looking for a Director, Global Customer Support.

Key Responsibilities

• Deliver and ensure an outstanding support experience for customers through effective team management
• Provide coaching and mentorship to a geographically dispersed team to achieve delivery goals
• Develop and implement strategies for knowledge management and improve customer support processes

Required Qualifications

• Strong organizational and collaborative leadership experience
• Proven experience in leading a regional customer support organization
• Demonstrated ability to influence and collaborate with cross-functional teams
• Experience in organizational change management and project management
• Ability to work effectively in a fast-paced and dynamic environment