Global Customer Support Principal

Job Summary

Seeking a self-motivated Global Customer Support Role Excellence Principal, the full-time remote position will manage enablement programs for the Customer Support team, ensuring alignment with organizational needs and collaborating across various internal teams.

Key responsibilities

• Identify and communicate Customer Support needs to enablement program owners
• Design, create, and deliver enablement programs in partnership with other enablement staff
• Engage with stakeholders to validate requirements and identify efficiencies in programs

Required qualifications

• 10+ years of professional experience in communications, marketing, training, or related fields
• Bachelor's degree or equivalent experience in a related discipline
• Strong relationship management skills across all organizational levels
• Experience in Customer Support Operations or role excellence enablement
• Ability to thrive in a fast-paced, dynamic environment with minimal guidance