Global Customer Support Principal
Job Summary
Seeking a self-motivated Global Customer Support Role Excellence Principal, this full-time remote position will manage enablement programs for the Customer Support team, ensuring alignment with organizational readiness and collaborating across various teams to deliver effective training initiatives.
Key responsibilities
- Identify and communicate the Customer Support team's needs with enablement program owners
- Partner with enablement staff to design and deliver effective training programs
- Engage with stakeholders to validate requirements and improve program outcomes
Required qualifications
- 10+ years of professional experience in communications, marketing, training, or knowledge management
- Bachelor's degree or equivalent experience in a related discipline
- Strong relationship management skills across all organizational levels
- Ability to work independently and thrive in a fast-paced environment
- Experience collaborating with senior leaders to develop training programs
Complete Job Description
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