Global Director of Technical Adoption

Job Summary

A company is looking for a Director - Technical Adoption.

Key Responsibilities

• Develop and execute the global strategy for Technical Adoption services, ensuring alignment with customer success objectives
• Own and evolve the catalog of Expert Coaching offerings, collaborating with various teams to enhance coaching content and delivery
• Oversee global operations of adoption services, implementing processes and tools for high-quality service delivery

Required Qualifications

• 10+ years of experience in Customer Success, Technical Onboarding, or Professional Services leadership
• Proven success in building and scaling customer-facing adoption or enablement programs
• Strong operational management background, including resource planning and service delivery optimization
• Strategic thinker with experience in designing impactful customer programs
• Bachelor's degree required; advanced degree preferred