Global Head of Customer Success

Job Summary

A company is looking for a Global Head of Customer Success (SMB).

Key Responsibilities

• Develop and lead a high-performing Customer Success team
• Manage customer success activities including onboarding, product adoption, and renewal lifecycle management
• Drive regional Customer Success outcomes to increase retention and improve customer satisfaction

Required Qualifications

• 12+ years of experience leading high-performing teams, preferably in the fitness/wellness space
• Strong financial acumen with experience managing a P&L
• Experience managing teams and customer relationships across multiple geographies
• Proven ability to develop and scale teams while considering succession planning
• Experience with Salesforce, Slack, and Gainsight; knowledge of fitness technology is a bonus