Global Head of IT Service Desk

Job Summary

A company is looking for a Global Head of IT Service Desk.

Key Responsibilities

• Lead global IT service desk operations, ensuring high-quality technical support for end-users
• Oversee installation, configuration, troubleshooting, and maintenance of IT systems and networks
• Develop and maintain IT service desk strategies aligned with business goals, driving continuous improvement

Required Qualifications and Education

• Bachelor's degree and 10+ years of related IT support experience, or high school diploma and 12+ years of IT-related experience
• Proven experience leading global IT service desk operations in a multinational organization
• In-depth knowledge of network infrastructure and IT service management frameworks such as ITIL
• Strong leadership experience in mentoring and developing high-performing teams
• Track record of driving operational excellence through process improvements and technology integration