Global Incident Management Lead

Job Summary

A company is looking for a Head of Global Incident Management.

Key Responsibilities

• Lead and optimize the global 24/7 incident response team, ensuring effective collaboration and escalation
• Develop and manage the incident response strategy and roadmap, aligning with company reliability standards
• Analyze incidents to drive improvements and collaborate with engineering to enhance incident response workflows

Required Qualifications

• 10+ years of management experience, including 4+ years managing managers
• 8+ years of experience in incident response for large-scale distributed services with high SLOs/SLAs
• Proven ability to lead strategic projects involving multiple stakeholders
• Proficiency in basic incident troubleshooting and familiarity with SQL, Splunk, or similar query languages
• Ability to adapt communication for diverse audiences, including executives and internal teams