Global LMS Support Lead

Location: Remote

Compensation: Hourly

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Information Technology

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Entry Level, Experienced, Senior Level

Job Summary

A company is looking for a Global LMS Help & Support Lead.

Key Responsibilities

Own the global help & support model for the Commercial LMS, ensuring service stability and issue resolution
Lead day-to-day LMS support operations, managing ticket intake and monitoring service KPIs
Design self-service resources and capture user feedback to enhance user experience and platform improvements

Required Qualifications

3 years of experience in learning technology or LMS administration
Proven experience in leading help desk or service operations in a global organization
Hands-on experience with enterprise LMS platforms
Strong operational leadership skills for process design and continuous improvement
Experience with external vendors and managing platform escalations

COMPLETE JOB DESCRIPTION

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Company Overview

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