Global Operations Specialist
Job Summary
Managing complex and high-risk cases, the full-time remote Global Operations Specialist will enhance client experience, ensure compliance standards, and support operational consistency across global teams.
Key responsibilities
- Manage escalated orders, high-risk verifications, and complex exception cases
- Serve as a point of contact for sensitive client and internal communications
- Conduct targeted quality reviews and support remediation planning
Required qualifications
- 2-4+ years of experience in background screening or compliance-driven operations; Bachelor's degree preferred
- Strong analytical skills and sound professional judgment in complex or escalated cases
- Working knowledge of FCRA, verification processes, and quality controls
- Experience handling escalations and sensitive client communications
- PBSA Certification preferred
Complete Job Description
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