Global Portal Experience Analyst

Location: Remote

Compensation: Salary

Reviewed: Mon, Mar 30, 2026

This job expires in: 4 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Global Portal Experience Analyst.

Key Responsibilities:

Continuously update and optimize demo portals based on user feedback and sales scenarios
Provide expert-level technical support for shared demo instances and troubleshoot issues using AI tools
Lead cross-functional projects to enhance demo assets and improve user experience

Qualifications:

Bachelor's degree in a relevant field or equivalent experience
3+ years of experience with ServiceNow or similar ticketing systems
Solid project management skills with a results-oriented mindset
Expertise in troubleshooting with familiarity in AI diagnostic tools
Strong technical aptitude, with knowledge of HTML, CSS, JavaScript, and cloud platforms considered a plus

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