Global Sales Operations Lead
Job Summary
Managing a remote team of Global Sales Operations Representatives, the full-time Global Sales Operations Lead will provide daily leadership and operational support while ensuring effective team performance and collaboration with field sales teams.
Key responsibilities:
- Supervise, coach, and manage the performance of a remote team while monitoring daily activities and service quality
- Generate complex product quotations and coordinate logistics for high-value orders, providing hands-on support during peak periods
- Drive continuous process improvement by identifying workflow inefficiencies and authoring Standard Operating Procedures (SOPs)
Required qualifications:
- Bachelor's degree
- 5+ years in sales operations, customer support, or related coordination role within a B2B environment
- 3-5 years of direct supervisory experience managing operational teams
- 3-5 years of experience with CRM systems, specifically Salesforce, and ERP platforms
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