Global Service Analyst

Job Summary

Managing enterprise data stewardship for service delivery, the full-time Global Service Analyst will ensure data accuracy and compliance while overseeing the lifecycle of Service Maintenance Agreements in a remote capacity.

Key responsibilities

• Serve as a steward of enterprise service and maintenance data, ensuring adherence to processes and standards
• Manage global pipeline activities for new and renewing Service Maintenance Agreements, ensuring accurate contract entry and maintenance
• Leverage data insights to recommend process improvements that enhance operational efficiency and support business objectives

Required qualifications

• Associate or bachelor's degree preferred in Business or Analytics related field or comparable military training/experience
• 3 - 5 years of experience in collecting, analyzing, and reporting on large data sets
• Project/Program management experience preferred
• PMP or CAPM certification preferred
• Advanced skills in Power BI, Excel, and other Microsoft applications