Global Service Cloud Manager

Job Summary

A company is looking for a Global Service Cloud Solutions Manager.

Key Responsibilities

• Maintain accurate service tasks, maintenance BoMs, and spare parts associations in Salesforce Service Cloud
• Train and support distributors in using Salesforce Service Cloud for aftermarket quoting and inventory planning
• Collaborate with cross-functional teams to enhance workflows and improve the Salesforce solution for distributors

Required Qualifications

• Bachelor's degree in engineering, Technical Service, Information Management, or related field
• 5+ years of experience in aftermarket service operations and spare parts management
• 3 years of experience in product ownership of Salesforce Service Cloud
• Strong knowledge of service BoMs, spare parts, and maintenance procedures in industrial sectors
• Fluent in English and French; additional languages are a plus