Global Service Manager

Job Summary

A company is looking for a Global Service Manager MSO.

Key Responsibilities

• Serve as the primary technical contact for managed clients, overseeing their Zoom environment and system health
• Manage and troubleshoot complex Zoom Contact Center workflows, including call routing and IVR configurations
• Configure and optimize Zoom AI Companion and support tools to meet client business needs

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Technology, or equivalent work experience
• 3-5+ years of experience supporting contact center or software environments in customer-facing roles
• Expertise in Zoom Contact Center or similar platforms, with strong troubleshooting abilities
• Knowledge of IP Telephony, SIP, Managed Services, and IT service management principles
• Ability to serve as a trusted technical subject matter expert and provide insightful reporting