Global Support Director

Job Summary

A company is looking for a Sr. Director, Global Support.

Key Responsibilities

• Own the global support vision, operating model, KPIs, and multi-year roadmap
• Build and scale a follow-the-sun, worldwide support organization
• Drive operational excellence through data, automation, and continuous improvement

Required Qualifications

• 10+ years of experience in global customer support or customer operations leadership
• Proven success leading remote, multi-region teams
• Strong background in AI-enabled or AI-first support organizations
• Experience building teams in multiple countries and cultures
• Excellent executive communication and change-management skills