Global Support Manager

Job Summary

A company is looking for a Manager, Global Support (Central Time Zone).

Key Responsibilities

• Lead and mentor the support team to ensure high performance and development
• Maintain direct customer engagement to enhance product knowledge and customer experience
• Drive operational excellence by optimizing processes and collaborating with cross-functional teams

Required Qualifications

• Experience in a managerial role within a support or customer service environment
• Strong understanding of performance management and team development
• Ability to drive strategic initiatives and manage projects effectively
• Proven track record of cross-functional collaboration
• Commitment to promoting diversity, inclusion, and equity within the team