Global Support Manager

Job Summary

A company is looking for a Global Support Manager to build and lead its global customer support function.

Key Responsibilities

• Design and implement the global support strategy and operating model
• Manage day-to-day support operations and act as the senior escalation point for complex customer issues
• Collaborate with cross-functional teams to ensure efficient support and customer satisfaction

Required Qualifications

• 8+ years in customer support or related roles within an enterprise SaaS environment
• Experience building and scaling a support organization
• Strong technical background with understanding of complex systems
• Familiarity with enterprise support expectations and incident management
• A hands-on, builder mindset with the ability to create clarity in ambiguous situations